Delivery Policy

1. International Shipping
   
   We do not offer international shipping.
   
   If you wish to export goods yourself, the following rules apply:
   • Minimum export spend: £90.
   • VAT exemption is only available if:
   • Goods are collected by a reputable freight forwarder.
   • You provide a valid Collection Note, plus a Bill of Lading (air freight) or Shipment Certificate (sea freight).
   • Payment methods accepted: Cash, UK debit card, or UK bank transfer.
   • International debit or credit cards are not accepted.
   • All payments must clear in full before goods are released.
   • Goods must be collected within 14 calendar days of purchase.
   
   
   2. Order Confirmation & Acceptance
   
   Order confirmations are not a guarantee of acceptance. We reserve the right to:
   • Cancel or decline any order at our discretion.
   • Reject orders for suspected fraudulent activity or for non-business use.
   • Cancel unpaid orders if payment is not received in a timely manner.
   
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   3. Delivery & Collection
   • Orders are usually processed within 4 working days.
   • Shipping times vary based on courier and location.
   • If arranging your own collection, ensure it is completed within 14 days of order.
   
   We are not responsible for delays due to third-party couriers or incorrect address details.
   
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   4. Returns & Refund Policy
   
   We want you to be happy with your order. Here’s how returns and refunds work:
   
   Returns
   • You have 7 days from the delivery date to return items.
   • Items must be:
   • Unused
   • In original packaging
   • In resaleable condition
   • Accompanied by proof of purchase
   
   Email us at official.cae.uk@gmail.com to initiate a return.
   
   Refunds
   • Once we receive and inspect your return, we will notify you of approval.
   • If approved, your refund will be processed to your original payment method.
   • Refund timing depends on your bank or card provider.
   
   Return Shipping
   • You are responsible for all return shipping costs.
   • Shipping charges are non-refundable.
   • If a refund is granted, return shipping may be deducted unless the return is due to a fault or error on our part.
   
   Damaged Items
   
   If your order arrives damaged:
   • Contact us immediately at official.cae.uk@gmail.com
   • Include your order number and clear photos of the issue
   We assess these on a case-by-case basis and aim to resolve issues promptly.